I’ve had a on going problem with unwanted balance alerts from O2 (86 in the last 6 days, an average of just over 7 per day sent at all times of the day and night).
I was pleasantly surprised after my earlier rant, to receive this comment from O2:
informative with a touch of humour, I like it! I followed their link which took me to virtual Marcus.
'Hello Mrs Mac! Sorry to hear you've been receiving low credit reminders at such an unearthly hour. The reminders are reactive, so they'll be sent whenever your phone tries to do something which you'd normally be charged for (even if they're free right now as part of a Bolt on). It sounds to us as though your flashy little touchscreen number is asking the network for information of its own accord - perhaps to check your email, or even update a weather app on your phone's home screen? Anyway, if the lovely Lucy hasn't already managed to get these alerts stopped for you, the good news is that it can be sorted out with a quick call to Customer Service (numbers at http://j.mp/CallCS). We've also got some helpful information about the different ways you can Top-up your number, including our new Auto Top-up service. That's here: http://bit.ly/fa4Hoq Unfortunately, there's little we can do to help get Master Mac out of bed in the mornings. Or resolve problems with fongerz. Sorry about that.'
informative with a touch of humour, I like it! I followed their link which took me to virtual Marcus.
Virtual Marcus assured me that this time (my third time of asking) the alerts would indeed be switched off and even if my ‘flash touchscreen phone’ tried to request information from the network it wouldn’t reactivate the alerts.
In the midst of posting a response to their comment to thank them and to let them know that in the past three hours the alerts had indeed stopped ……. Dah dah da da da!!! And since then, a constant and regular supply of the damned alerts.
And so ……… To the soundtrack of 'The One That I Want' from the film Grease (and yes, I am wearing my skin tight satin trousers)
Looking for a soundtrack for you to play while you sing along I stumbled across this version. It seemed the perfect choice:
I’ve got alerts, they’re multiplyin’
And I’m losin’ control
Cause the volume
You’re supplyin’
It’s electrifyin’
You better shape up
Cause I need my phone
And my heart is set on O2
You better shape up
You better understand
That to O2 I’ve been true
Nuthin left
Nuthin left for me to do
You’re the one that I want
The one I want
O, O, OO, s’not funny
You’re the one that I want
The one I want
O, O, OO, s’not funny
The one I need
Oh yes indeed
If you’re filled
With perplextion
And you don’t understand
Mediate in my direction
Feel my pain
You better shape up
Cause I need a phone
(yes, I need a phone)
That can keep me satisfied
You better shape up
If you’re gonna prove
(yes, you better prove)
That my faith is satisfied
Am I sure
Well I WAS sure down deep in side
You’re the one that I want
The one I want
O, O, OO, s’not funny
The one I want
O, O, OO, s’not funny
The one I need
Oh yes indeed
2 comments:
spooky. I guess you never know who is reading!!
Very spooky Nel, I thought at first it was a friend playing a joke but apparently they do have people trawling for keywords. Lets hope they see this and sort it, it's driving me mad!
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