I was really surprised a couple of weeks ago to receive a letter from my mortgage provider thanking me for making a capital payment.
Much as I'd love to be able to pay lump sums off my mortgage I can't. I DO pay a little extra each month but it's really only a token amount and won't reduce the term of my mortgage significantly.
Anyway, I phoned them and was told that the letter had been sent in error and my mortgage account was exactly as it should be, ie up to date.
A few days ago I recieved another letter telling me there was an outstanding amount on my account that may be an oversight on my behalf and that I needed to send a payment to bring it up to date.
So I phoned them again ...
After being on hold for half an hour I was told that they had made a banking error and my monthly payment had been applied as a capital payment.
NOT MY FAULT!
I was assured this error would be rectified immediately and that I would recieve no further communication from them other than conformation that they had done what they said they would do.
Today another letter dropped on the mat. This time from their secure lending department thanking me for my recent enquiry regarding the arrears on my account and asking me to address them immediately!
I was slightly frustrated by this point having already phoned them twice but, yet again, I picked up the phone.
Again they assured me that it was a banking error, again they admit it's their fault, again they acknowledge that they can see I HAVE made a payment.
But this time they tell me that it has been referred to their credit department as a non payment.
Basically this means that there is a big black mark against my credit rating.
They assure me that once they have resolved the problem and moved my money to the correct place then they will removed this black mark from their system but, unfortunatley this system is shared by credit agencies ...
So, because of their mistake which they freely admit. Despite not only being up to date with my mortgage but also being in credit with over payments each month I may now have a poor credit rating unless I pay a credit agency to run a check and (if this information IS on my file) I will have to arrange to have it removed!
Actually, scrub the title of this post.
I'm bloody FUMING!!!